With an 80% open rate, Facebook Messenger completely destroys email marketing with over 3.5x the amount of user interaction. Lucky for us, we can use Amico to have our own custom notification system with multiple different subscription channels up and running in just minutes.
1.) Assuming you already have an Amico account and have gone through the automatic setup, head over to your account’s dashboard. Once inside, head over to your account’s Bot Builder section to begin subscribing our users for notifications.
2.) Once in your Bot Builder, make sure you select the correct Facebook Page from your dropdown at the top (this is the page’s bot that we are customizing). In your Conversation section on the right, you will see your bot’s nodes that have already been automatically created for you during your bot’s automatic setup.
Still in the conversation section, hover over the GIGA_GET_STARTED_PAYLOAD and click the little pencil icon that appears (this pencil icon allows you to edit this node). Now on the left side, you’ll now see the section “When Receive” is set to “Click” and has the value of the “GIGA_GET_STARTED_PAYLOAD”. These are the settings for our bot’s get started button (when our bot’s visitors visit our bot for the first time, this is the first thing they will see/interact with).
3.) Now, scroll on down to the “Bot will” section. It will be set to “Send Text” “Hi [first_name]! Your bot is now up and running. Head over to your account’s Bot Builder to start editing your bot.” You can now edit this default text to whatever you want your bot to respond with once someone clicks your bot’s get started button. If you want, go ahead and try something like: “Hey [first_name], thanks for visiting my bot! Click the button below to be subscribe.”.
4.) To make things easy for us, directly under the text area that you just edited, but still in the “Bot will” section, click the “+ New Action” button and select “Send Buttons”. Set your call to action title to something like “Subscribe for updates” and then click “+ Add Button”. Under “Type”, select “Postback” and in the “Title” field, enter “Subscribe”. Now under “Payload” enter the value “SUBSCRIBE” in all caps (without quotes), and click to save changes.
5.) Now after saving, we’re going to create a new node to handle subscribing our users to our default notification channel. Set “When Receive” to “Click” and enter the value of our previously created button, “SUBSCRIBE” in all caps (without quotes) into the payload field.
6.) Now in “Bot will”, select “Update Current Lead”, select “Add Lead to Subscription Channels”, and then select “Default Channel”. Click “+ New Action” and then “Send Text” and enter the text “Woohoo, you’re now subscribed! I’ll send you updates.”. Click to save changes.
Anytime a user clicks our Subscribe button, they will be added to our default notification channel and will automatically receive updates in Messenger whenever we should out a notification to their channel. Cool huh? Try it out by visiting your bot and clicking clicking the subscribe button.
7.) Once you have received the message “Woohoo, you’re now subscribed! I’ll send you updates.” message, head over to the Notification section in your Amico dashboard. Select “Default Channel” from the channel section (this is the channel we are going to be sending our notification to). Under “Bot will”, select “Send text” and enter the text “Here is my first test notification!”. It is also recommended that you enter a value into the “Subscription description” field as this helps to distinguish between different notification campaigns moving forward. Without making any further changes, scroll to the bottom and then click the “Send Notification Now” button. Congratulations, if you followed the steps correctly, you should now have received a notification on Messenger from your chat bot!
We just skimmed the surface here and there’s a ton of more awesome features that Amico has to offer (you have probably already figured this out). We still haven’t even gone over how to create multiple different subscription channels yet! Stay tuned, more helpful Amico tutorials are coming soon!